Refund policy

Return & Refund Policy

Last Updated: 25 July 2026

At Virezo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and the return process.

1. Return Eligibility

You may request a return if:

The return request is made within [7 DAYS] of receiving your order.
The item is unused, unworn, and in its original condition.
The product is returned with all original packaging, tags, accessories, manuals, and invoices.
The item has not been damaged due to misuse, improper handling, or normal wear and tear.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Process

To initiate a return:

Contact our customer support team at [EMAIL ADDRESS: virezo604@gmail.com].
Include your order number, reason for the return, and photographs if the item is damaged or defective.
Once your request is approved, we will provide further instructions for returning the item.

Please do not return products without prior approval.

3. Refund Process

After we receive and inspect your returned item:

We will notify you of the approval or rejection of your refund request.
If approved, your refund will be processed within [REFUND PROCESSING TIME 3–5 DAYS].
Refunds will be issued to the original payment method used during purchase, unless otherwise agreed.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Exchange Policy

We offer exchanges for eligible products in the following situations:

The wrong item was delivered.
The product arrived damaged or defective.
The item has a manufacturing defect.

Exchange requests must be made within [7 DAYS] of receiving your order and are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Notify us within [24–48 HOURS] of delivery.
Send your order number along with clear photos or videos showing the issue.
After verification, we will arrange a replacement, exchange, or refund, as applicable.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

Products marked as Final Sale or Non-Returnable
Gift cards
Personal care or hygiene products that have been opened or used
Customised or personalised products
Digital products or downloadable items
Products damaged due to misuse or improper handling by the customer

7. Return Shipping Costs

If the return is due to our error (such as a wrong, defective, or damaged item), we will bear the return shipping cost.
For returns due to a change of mind or other customer-related reasons, [RETURN SHIPPING COSTS: CUSTOMER RESPONSIBILITY / COMPANY RESPONSIBILITY].

Please choose the option that applies to your business.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

If your order has already been dispatched, it cannot be cancelled. You may request a return after delivery if the item is eligible under this policy.

9. Late or Missing Refunds

If you have not received your refund after the stated processing time:

Check your bank account or payment method.
Contact your bank or payment provider, as processing times may vary.
If you still have not received your refund, please contact us using the details below.